Refund policy

At Hairpins & Scissors, your satisfaction is important to us. Due to the nature of beauty and personal care products, we have specific guidelines regarding returns and refunds to ensure product safety and quality.

Final Sale Items
For hygiene and safety reasons, all beauty products are final sale. We do not accept returns or exchanges on:

• Opened products

• Used products

• Products with broken safety seals

This policy helps us maintain the highest standards of cleanliness and quality for all customers.

Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@hairpinsandscissors.com with:

• Your order number

• A clear photo of the item(s) received

• A brief description of the issue

Once reviewed and approved, we will issue either:

• A replacement, or

• A refund to the original form of payment

Refunds are processed within 5–10 business days after approval.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once an order has been marked as delivered by the carrier. Please ensure your shipping address is accurate and secure.

Allergic Reactions & Sensitivities
Because every individual’s skin and hair react differently, we are unable to offer refunds or exchanges due to allergic reactions or sensitivities. We strongly recommend reviewing ingredient lists carefully and performing a patch test prior to full use.

Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled.

SALON SERVICE POLICY

Our goal is for every guest to leave feeling confident and cared for.

ADJUSTMENTS

If you’re not satisfied with your service, please contact us within 7 days. We’re happy to offer a complimentary adjustment to refine the result.

REFUNDS

We do not offer refunds on completed services.

COMMUNICATION

Please share any concerns during your appointment so we can make adjustments in real time.

For any questions regarding your order or this policy, please contact us at:

📧 info@hairpinsandscissors.com